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COMMONLY ASKED QUESTIONS

Orders & Delivery

WHAT IF I AM NOT AT HOME DURING THE DELIVERY?

The delivery partner will contact you on the day of delivery. You can let him know if you want him to leave your parcel somewhere safe outside your house.

A fee of SGD10 will be charged in the event a re-delivery has to be scheduled.

WHICH COURIER PARTNER DO YOU USE?

We use Qxpress and Speedpost for all our order fulfillment.

WHAT IS BELLY RUBS CLUB?

Belly Rubs Club is Pawtobelly's loyalty program that earns you "Belly Rubs" (reward points) whenever a purchase is made. Belly Rubs can be used to offset future purchases.

HOW TO EARN BELLY RUBS?

Belly Rubs (reward points) can be earned whenever a purchase is being made.

 

Every $1 spent = 1 Belly Rub

Instantly earn 25 Belly Rubs when you sign up to be a Belly Rubs Club member!

WHY SHOULD I BECOME A BELLY RUBS CLUB MEMBER?

Get discounts off your purchases, be the first to know of any upcoming new items, enjoy occasional members-only promotions and much more!

1. Click "View Points" under the Belly Rubs Club page.

2. Under "My Rewards", you would see the number of Belly Rubs you currently have and the rewards that you are entitled to. If you do not have enough Belly Rubs to exchange for a reward, you will also be able to see how many more Belly Rubs you need to earn to exchange for it. 

HOW TO REDEEM BELLY RUBS?

SOMETHING ELSE WE DID NOT ANSWER?

Use the Live Chat function on the bottom right of the screen or drop us an email! We will respond to you as soon as we can!

WHAT ARE THE PAYMENT OPTIONS?

We accept PayNow and Credit Card payments. (We are currently not accepting AliPay. Please DO NOT select this option.)

PayNow (via HitPay)

1. Once you click "Continue" at the end of the checkout page, you will be directed to checkout on HitPay website.

2. Ensure your email address is correct and select "PAYNOW" as your payment method.

3. Scan the QR Code image using your internet banking app.

4. Indicate your order number as the "Bill Reference Number" on your banking app/website.

5. Click "PayNow" on your internet banking app.

If your payment is successful, you will receive an email of receipt from us within 24hrs. Please keep a screenshot of your payment transaction in the event we ask for it.

Credit Card

1. Once you click "Continue" at the end of the checkout page, you will be directed to checkout on HitPay website.

2. Ensure your email address is correct and select "CARD" as your payment method.

3. Fill in your credit card details and click "Pay (amount)".

WHAT IS YOUR RETURN & REFUND POLICY?

Please reach out to us via our Contact Form should you need any assistance regarding your purchase. Our customer support team will get back to you within 1-2 business days.

CAN I CANCEL OR CHANGE MY ORDER?

We seek to serve up the best service possible by processing your orders quickly. If you would like to cancel or make changes to your order, please Contact Us as soon as possible upon placing your orders and we will gladly assist you. However, once the order has been processed, we will not be able to cancel or make changes anymore.

WHAT ARE THE DELIVERY FEES?

Free delivery for all orders $40 and above. $5 delivery fees apply for orders below $40.

If your order contains chilled items that need to get to you on the same day, a delivery fee of $10 will be applied instead.

*We do not deliver to Tuas, Jurong Island, Sentosa, Changi Airport cargo zones, military basecamps.

HOW SOON WILL MY ORDER ARRIVE?

Your order should arrive between 3-5 working days.

Delays can be expected during high volume periods such as GSS, 11.11, Christmas etc. Do time your orders accordingly during such periods to avoid disappointments caused by shipment delays and the unavailability of stocks.

Belly Rubs Club

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